Privacy Policy

Effective Date: August 14, 2026 | Last Updated: September 22, 2026

The Full Cup Enterprise LLC d/b/a Grounded Talent Advisors (referred to in this Privacy Policy as the “Company,” “we,” “us,” or “our”) is committed to protecting your personal information and respecting your digital privacy. This Privacy Policy explains how we collect, use, process, and protect the Personal Data we receive from you, including when you visit our Website, use our Services, or otherwise engage with us.

By accessing or using our Website, scheduling any coaching, consulting, or advisory sessions, purchasing any service packages, downloading any digital products or tools, or otherwise engaging with any of our current or future Services, you agree to the collection, use, and handling of your Personal Data in accordance with this Policy.

Please read before using our Services. If you do not agree with these terms, please do not access our Website or engage our Services. If you are engaging our Services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this Policy.

Your use of our Website, Services, and digital products is also governed by our Terms of Service and End User License Agreement (EULA), including their limitation of liability and indemnification provisions.

1. DEFINITIONS

To make this policy clear and accessible, we define key terms as follows:

  • "Personal Data" means any information relating to an identified or identifiable natural person. This includes names, contact details, resumes, work history, and any other unique identifiers.

  • "The Website" means www.groundedtalentadvisors.com, including all associated pages, subdomains, and features of the site.

  • "Services" refers to all of our current and future offerings, including but not limited to human resources advisory and consulting for individuals and organizations, executive coaching, career coaching, resume services, interview services, Grounded Guidance sessions, recruiting support, scheduling, the sale of digital products or e-books/e-guides, and any new, modified, or expanded programs, tools, or resources we may develop and make available.

2. WHO THIS POLICY APPLIES TO & AGE RESTRICTIONS

This Policy applies to all individuals who visit our Website, submit inquiries, purchase coaching packages, or participate in coaching and consulting engagements.

  • Age Restrictions: The Company's Services and Website are intended solely for adults and professional audiences. We do not knowingly collect, use, or disclose personal information from individuals under the age of eighteen (18) years. If we discover that we have inadvertently collected data from a child under 18, we will take immediate steps to delete it.

3. THE PERSONAL DATA WE COLLECT

We collect only the Personal Data that is reasonably necessary to deliver high-quality, professional coaching and HR advisory services. This includes:

A. Sensitive Coaching & Professional Data

To provide personalized coaching, resume transformations, and HR consulting, we gather sensitive professional context. This includes:

  • Your resume, CV, and academic/professional qualifications.

  • Detailed work history, past roles, and professional achievements.

  • Career goals, aspirations, leadership strengths, and areas for development.

  • Information regarding current workplace relationships, leadership challenges, and organizational dynamics shared during sessions and 1-on-1 coaching.

We handle this sensitive professional data with a level of care and protect its confidentiality.

B. Contact and Account Information

  • Your name, job title, and organization.

  • Email address, physical address, and telephone number.

  • Information provided when you complete Website intake forms, book an intro call, or submit a query.

C. Sensitive Personal Information (SPI) - We Do Not Collect This

The Company does not collect, store, request, or process high-risk Sensitive Personal Information (SPI) from any client, participant, or organizational contact. For the purposes of this Policy, Sensitive Personal Information (SPI) refers to private, regulated data that could cause meaningful harm to an individual if exposed. This category includes:

  • Social Security numbers (SSNs), passport numbers, driver's licenses, or other government-issued identification numbers.

  • Raw credit card numbers, bank account numbers, or other financial account credentials (which are handled entirely by secure third-party payment gateways; see Section 3.E).

  • Medical records, health conditions, mental health history, prescriptions, or clinical therapy logs.

  • Biometric identifiers, immigration status, criminal history, racial/ethnic origin, religious beliefs, or precise real-time geolocation.

The Company does not need this high-risk data to perform career coaching or HR advisory services, and we will never ask for it. If you inadvertently share materials containing SPI, we will request that you remove it before we proceed. Under no circumstances is SPI entered into our business platforms or any AI tools.

D. Calendar & Scheduling Data

To manage bookings, we may collect scheduling details, appointment times, intake responses, meeting preferences, and related communications through Acuity Scheduling, Google Workspace tools such as Google Calendar or Google Forms, email, or any other scheduling, calendar, intake, or workflow platform we use now or may adopt in the future.

E. Billing & Financial Transactions

When you purchase coaching packages (such as our Resume Transformation package) or digital products, we collect billing details and transaction history.

  • Payment Security: All online checkouts are processed securely by trusted third-party payment gateways (e.g., Stripe, Squarespace Payments, or PayPal). The Company does not store, process, or have access to raw credit card numbers or sensitive financial account credentials on our servers.

F. Website Usage and Technical Data

As you navigate our Website, certain information is collected automatically by our hosting platform, Squarespace. This includes your IP address, browser type, device identifiers, operating system, referring URLs, dates/times of your visits, and general browsing behavior.

G. Information Collected from Third Parties

We may receive personal information about you from third-party sources where appropriate, such as employers (when they engage us on your behalf), recruiters, references, professional advisors, publicly available records, background materials, or platforms like LinkedIn. When an employer or organization provides personal information about a coaching participant, we expect that organization to have obtained the necessary authority and consent to share that data.

4. COOKIES AND ANALYTICS (SQUARESPACE HOSTING)

Our Website is built and hosted on the Squarespace platform. Squarespace uses cookies, pixels, and similar automated technologies to ensure our Website operates securely, to analyze site traffic, and to customize your user experience.

  • Types of Cookies: We utilize functional cookies (necessary for the Website to load and operate properly), analytical cookies (used to measure visitor statistics, anonymous browsing behavior, and site performance), and preference cookies (to remember your choices on returning visits).

  • Consent and Control: We employ a cookie consent manager on our Website. Upon visiting, you can select "Accept all" to agree to all cookies, "Decline all" to opt out of optional tracking, or "Manage cookies" to customize your preferences. You can also adjust your web browser settings to block or delete cookies; however, some portions of our Website or booking tools may not function properly as a result.

  • Do Not Track (DNT): We do not currently alter our data practices in response to "Do Not Track" browser headers because no uniform industry-wide technical standard has been established.

5. THIRD-PARTY LINKS AND EXTERNAL WEBSITES

Our Website or communications may contain links to third-party websites, platforms, payment processors, scheduling tools, social media pages, or other external services that are not owned or controlled by the Company. We are not responsible for the privacy practices, security, content, or policies of those third parties. When you access an external website or service, your information is governed by that third party's own privacy policy and terms, and we encourage you to review them before providing any Personal Data.

6. CLIENT CONFIDENTIALITY & VIRTUAL SESSIONS

We hold our professional relationships to a high standard of trust and privacy. Our 1-on-1 coaching, consulting, advisory, and group sessions are conducted virtually using Google Meet, Microsoft Teams, or another secure virtual meeting platform, depending on client preference, availability, connection quality, or business needs.

  • Confidentiality: Any personal background, career goals, sensitive business challenges, strategic discussions, or professional history shared during your coaching and advisory sessions will be treated as confidential. We do not share, distribute, or disclose any proprietary, personal, or professional details to third parties without your explicit written consent, except where required by law.

  • Virtual Session & Recording Protocol: To foster a safe, open, and trusting environment, we do not record or store audio or video of sessions as a standard practice. If a specific educational, tactical, or advisory session is recorded for your convenience or training purposes, it will only be done with your explicit, prior written consent. Any such authorized recordings will be shared securely only with you, stored within the applicable secure business environment, and deleted in accordance with our Privacy Policy once their agreed-upon purpose has been served. You agree not to record, copy, capture, or distribute any portion of a virtual session or meeting without our express written consent.

  • Group and Cohort Settings: If you participate in group coaching programs, peer masterminds, workshops, or organizational cohort sessions, you may hear or receive personal, professional, or business-sensitive information from other participants. You agree to keep all participant-shared information confidential and not disclose or share it outside the group without the explicit written permission of the person who shared it. While the Company holds all participants to this confidentiality standard, we cannot control the actions of third-party participants, and you agree that the Company is not liable for unauthorized disclosures made by other program participants outside of our direct control.

7. RESPONSIBLE USE OF ARTIFICIAL INTELLIGENCE (AI) TOOLS

The Company uses modern tools to support efficient, high-quality, and personalized client deliverables. To deliver highly efficient and optimized deliverables, we may utilize advanced, professional artificial intelligence (AI) tools to assist with document formatting, market research, industry keyword analysis, and initial resume or LinkedIn profile drafting.

  • Human Oversight Guarantee: We maintain a non-negotiable policy of human oversight. AI is used solely as an efficiency tool and supplemental aid. Every final client deliverable (including resumes, cover letters, strategic blueprints, and consulting deliverables) is thoroughly reviewed, refined, and validated by our credentialed, human advisors to ensure personalized quality and accuracy before it is delivered to you. AI never replaces our professional expertise or customized strategy.

  • Confidentiality & Data Protection: To protect your privacy, we do not enter Sensitive Personal Information (SPI) or proprietary organizational strategies into any AI platform under any circumstances. When AI-assisted tools are used for document formatting or keyword optimization, we use only vetted, enterprise-grade platforms that are contractually restricted from using client content to train external, public, or consumer-facing models. We never enter client materials into public, free, or consumer-tier AI tools.

8. CONTENT USE AUTHORIZATION & ANONYMIZED PORTFOLIO

To help highlight client successes and support ongoing career development, the Company may use anonymized samples of professional materials created during your engagement:

  • Anonymized Work Product: We may use completely de-identified samples of resumes, cover letters, LinkedIn profiles, strategic corporate HR blueprints, or program outputs that we generate for you. All personally identifiable information including your name, contact information, employer names, specific dates, and proprietary metrics will be completely removed or fictionalized before any such use.

  • Permitted Uses: These anonymized templates or samples may be used for professional training, marketing materials, website examples, educational publications, and professional presentations.

  • Identifiable Testimonials & Reviews: We will never use your name, photo, job title, employer, or any other identifiable detail in public reviews, testimonials, or case studies without your prior, explicit written permission. If you provide a public testimonial, you maintain the right to request that we anonymize or remove it at any time.

9. HOW WE USE YOUR PERSONAL DATA

We process your Personal Data for the following legitimate business purposes:

  • To Deliver Services: Managing advisory engagements, conducting coaching sessions, delivering custom resumes, and fulfilling digital store orders.

  • To Manage Bookings: Scheduling appointments, sending automated reminders, reviewing intake forms, coordinating calendar availability, and supporting booking-related communications through the scheduling, calendar, intake, or workflow tools we use now or may adopt in the future.

  • To Communicate: Responding to your enquiries, providing customer support, and sending updates or newsletters (which you can opt-out of at any time).

  • To Protect and Improve: Safeguarding our systems against fraudulent transactions, resolving technical issues, and analyzing Website usage to enhance your browsing experience.

  • To Comply with Legal Obligations: Maintaining appropriate accounting records, complying with regulatory requirements, and establishing or defending legal rights.

10. DISCLOSURE & SHARING OF PERSONAL DATA

The Company does not sell, rent, trade, monetize, or otherwise disclose Personal Data in exchange for monetary or other valuable consideration. We also do not share Personal Data for cross-context behavioral advertising, targeted advertising, or similar advertising purposes, as those terms may be defined under applicable U.S. state privacy laws. Any disclosure of Personal Data is limited to the business purposes described in this Policy and is subject to appropriate confidentiality, security, and legal safeguards.

We only share your Personal Data in the following limited circumstances:

  • Service Providers: We share data with trusted third-party service providers who assist us with essential business operations, including our website host (Squarespace), our business office suite (Google Workspace), scheduling and calendar tools, intake or workflow platforms, payment processors, and other trusted providers we use now or may adopt in the future. These providers are contractually obligated to handle your information securely and only use it for the purposes we define.

  • Corporate Clients: If an employer or organization has engaged the Company to provide coaching or HR services to you as a participant, we may share agreed high-level program progress, attendance, or broad organizational themes with that company. We never disclose detailed, personal, 1-on-1 coaching conversations to your employer without your explicit consent or unless required by law.

  • Legal Compliance and Compelled Disclosures: We may disclose Personal Data when required by law, regulation, subpoena, court order, regulatory request, or government process, or when necessary to protect the safety, rights, and security of the Company, our clients, or the public. Where legally permissible, we will seek to protect your privacy by notifying you before disclosure, objecting to overly broad or inappropriate requests when reasonable, and disclosing only the minimum amount of Personal Data strictly required.

11. DATA RETENTION & SECURITY

A. Security Safeguards

We employ appropriate technical, physical, and administrative safeguards (such as password protection, secure Google Workspace, Dropbox, and Microsoft cloud storage, and restricted access controls) designed to protect your Personal Data against unauthorized access, loss, or alteration. However, no electronic transmission over the internet or database storage is 100% secure, and we cannot guarantee absolute security.

B. Data Transfer and Storage Location

Personal Data may be stored and processed in secure cloud-based systems and business platforms used by the Company, including, without limitation, Google Workspace, Microsoft, Dropbox, Squarespace, Acuity Scheduling, other scheduling or calendar tools, payment processors, intake or workflow platforms, and other trusted service providers described in this Policy. These systems may maintain servers or subprocessors located in the United States or other jurisdictions. By using our Website or Services, you understand that your Personal Data may be transferred to, stored in, or accessed from locations outside of your state, province, country, or other governmental jurisdiction, where privacy laws may differ from those in your location. We take reasonable steps to ensure that any such transfers are protected by appropriate technical, contractual, and organizational safeguards consistent with this Policy and applicable law.

C. Practical Data Retention Categories

We retain Personal Data only as long as is reasonably necessary to fulfill the purposes for which it was collected, including managing client relationships, providing services, and meeting legal, regulatory, or accounting obligations. Our practical retention schedule is structured as follows:

  • Client Coaching & Consultation Records: Retained for three (3) years following your last active session to support your long-term career progression and provide continuity of service.

  • Resumes & Client Work Product: Retained for three (3) years, allowing you to request copies of optimized resumes or cover letters should you seek updates.

  • Intake Forms & Questionnaire Submissions: Retained for one (1) year after submission.

  • Invoices & Financial Transaction Records: Retained for seven (7) years to comply with standard tax, audit, and accounting regulations.

  • Email & Administrative Correspondence: Retained for up to three (3) years to ensure professional support and record-keeping continuity.

  • Website Analytics & Technical Log Data: Retained in anonymous or aggregated form for up to fourteen (14) months via our web hosting platform.

D. Deletion and Purpose Limitation

When the applicable retention period ends, or sooner if the data is no longer needed for the purpose for which it was collected, we securely delete or anonymize Personal Data. We do not use Personal Data for purposes incompatible with those for which it was collected without first notifying you and, where required, obtaining your consent.

E. Data Breach Notification Protocol

We take the security of your Personal Data seriously. In the unlikely event of unauthorized data exposure, leak, or security breach, we will immediately initiate an investigation, take reasonable steps to contain and mitigate the incident, and notify affected individuals and relevant regulatory bodies when and where required by applicable local, state, or federal laws.

12. YOUR DATA RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

  • Access: The right to request a summary or copy of the Personal Data we hold about you.

  • Correction: The right to request that we correct any inaccurate, incomplete, or out-of-date information.

  • Deletion: You may request that we delete your Personal Data at any time by emailing connect@groundedtalentadvisors.com. Upon a verified request, we will delete or anonymize your Personal Data, except where we are required to retain it to comply with legal, tax, or accounting obligations (such as financial records retained for seven years) or to establish, exercise, or defend legal claims. Any retained data will be limited to what is required and deleted once that obligation ends.

  • Withdraw Consent: If we process your data based on your explicit consent, you have the right to withdraw that consent at any time.

A. Identity Verification

To protect your privacy and security, before we fulfill any request to access, correct, or delete your Personal Data, we will take reasonable steps to verify your identity. This may include asking you to confirm information that we already have on file or verifying your request through a registered contact email or phone number.

B. Response Timeline

We will acknowledge privacy-related requests as soon as reasonably practicable and aim to respond to valid requests within thirty (30) days of receipt. If additional time is needed due to the complexity or volume of the request, we will notify you and provide an estimated response timeframe, consistent with applicable law.

C. Accessibility and Alternate Request Methods

We are committed to making privacy requests accessible. If you need assistance submitting a privacy-related request, require an alternate communication method, or need information in a more accessible format, you may contact us by email or phone using the contact information listed in this Policy. We will make reasonable efforts to support accessible communication and accommodate individual needs consistent with applicable law.

D. Right to Refuse or Limit Requests

Please note that your privacy rights are not absolute. We may limit or refuse requests where permitted or required by law, such as where disclosure would violate another individual's privacy, conflict with our legal or regulatory record-keeping obligations, reveal highly confidential business operations, or interfere with the establishment, exercise, or defense of legal claims.

13. POLICY UPDATES AND MODIFICATIONS

We review this Policy periodically to ensure it reflects our current business practices, technology, and applicable legal requirements. We may update it at any time, and when updates are made, we will revise the "Last Updated" date at the top of this page. If we make material changes to how we handle your Personal Data, we will provide more prominent notice on our Website or contact active clients directly via email. We may consult qualified legal or privacy professionals as appropriate when reviewing or updating this Policy.

14. MARKETING COMMUNICATIONS

We may use your contact details to send you newsletters, updates, resources, event invitations, or promotional insights that we believe may be of interest to you.

  • Consent and Unsubscribe: You may opt out of receiving promotional communications from us at any time by utilizing the "unsubscribe" link included at the bottom of our emails, or by contacting us directly at the email below. Opting out of promotional messages will not prevent you from receiving vital transactional or administrative emails regarding your active services, scheduling, or bookings.

15. STATE PRIVACY LAW & INTERNATIONAL VISITORS

  • U.S. State Privacy Disclosures: Depending on your place of residence, you may possess specific rights under various state privacy frameworks (such as California, Colorado, Texas, Virginia, or North Carolina). Although the Company is a boutique firm and may not meet the active statutory thresholds requiring formal compliance under every state framework, we strive to respect these core consumer rights (including access, correction, and deletion) as outlined in Section 12 of this Policy.

  • International Visitors & Legal Bases (GDPR/UK GDPR): If you access our Website or Services from the European Union, European Economic Area, or the United Kingdom, we process your Personal Data under the following legal bases: (i) performance of a contract to deliver our coaching or advisory services, (ii) our legitimate business interests that do not override your fundamental rights, or (iii) your explicit consent. In addition to standard rights, you have the right to data portability, to object to processing, to restrict processing, and to lodge a complaint with a supervisory authority. Where data is transferred from these regions, we take reasonable steps to ensure it is handled in a manner consistent with this Policy and applicable laws.

16. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

Grounded Talent Advisors
The Full Cup Enterprise LLC
Email: connect@groundedtalentadvisors.com
Phone: 919-228-8538
Website: www.groundedtalentadvisors.com