Terms of Service

Effective Date: September 5, 2026 | Last Updated: September 5, 2026

Welcome to The Full Cup Enterprise LLC d/b/a Grounded Talent Advisors (herein referred to as the “Company,” “we,” “us,” or “our”). These Terms of Service (“Terms” or “Agreement”) govern your access to and use of our website, www.groundedtalentadvisors.com (the “Website”), as well as our boutique professional coaching, resume services, strategic HR advisory, e-books/e-guides, and related consulting services (collectively, the “Services”).

By accessing or using our Website, scheduling any coaching, consulting, or advisory sessions, purchasing any service packages, downloading any digital products or tools, or otherwise engaging with any of our current or future Services, you agree to be bound by these Terms and our Privacy Policy. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access our Website or use our Services.

1. ELIGIBILITY & AGE RESTRICTIONS

Our Website and Services are designed and intended exclusively for professional audiences. To access the Website or use our Services, you must be at least eighteen (18) years of age. By using our Website or engaging our Services, you represent and warrant that you are at least 18 years old and possess the legal capacity to enter into a binding contract. We reserve the right to refuse or terminate service to anyone at our sole discretion.

2. CLEAR CONSENT & “CHECK THE BOX” AGREEMENT

To establish a legally binding relationship, you may be required to actively confirm your agreement to these Terms and our Privacy Policy during key digital touchpoints, such as checkout, scheduling, or onboarding intake forms.

  • By clicking “I Agree,” checking a box indicating consent, or otherwise completing a purchase or booking, you are contractually bound by these Terms, our Privacy Policy, and any applicable terms of our secure third-party processors.

  • If you do not agree to check the box or provide explicit consent when prompted, we will be unable to process your transactions or deliver our Services.

3. CLIENT REPRESENTATIONS, WARRANTIES & COVENANTS

By accessing or using the Website, scheduling a session, purchasing a Service, downloading any materials, or otherwise engaging with us, you represent, warrant, and covenant that: (i) all information you provide to us is accurate, complete, current, and not misleading; (ii) you have the legal authority and capacity to enter into and comply with these Terms; (iii) you will use the Website, Services, and any Proprietary Materials only for lawful personal, professional, or internal business purposes, as applicable; (iv) you will not misuse, copy, resell, distribute, publicly display, or commercially exploit our Proprietary Materials except as expressly permitted in these Terms or with our prior written consent; and (v) you will comply with all applicable laws, regulations, professional obligations, and third-party platform terms when using our Website, scheduling tools, payment processors, communication platforms, or Services.

4. CLIENT RESPONSIBILITIES

You are responsible for actively participating in the Services, providing accurate and complete information, responding in a timely manner, reviewing drafts and deliverables, and making your own professional, personal, hiring, business, or career decisions. You acknowledge that coaching, recruiting tools, resume support, HR advisory guidance, and related resources are collaborative and educational in nature and that your results depend on your own effort, circumstances, market conditions, and implementation.

5. SCOPE OF SERVICES & CONSULTATION BOOKING

We provide professional coaching, career development, recruiting, talent strategy, human resources advisory, and related consulting services, tools, resources, digital products, and educational offerings, including both services currently listed on the Website and any new, modified, or expanded offerings made available in the future (collectively, the “Services”).

  • These Services may include, without limitation, individual coaching, life coaching, career coaching, executive coaching, professional development coaching, resume and LinkedIn (and/or other social media) optimization, interview preparation, career pathing, recruiting support, talent acquisition strategy, HR advisory support, job search tools, templates, e-books/e-guides, trackers, workshops, group programs, cohort-based offerings, and other related professional or personal development resources.

  • The specific features, format, pricing, availability, deliverables, and terms applicable to any particular Service may vary and will be described on the Website, during scheduling or checkout, in an applicable proposal, or in a separate written agreement. We reserve the right to add, modify, discontinue, rename, bundle, or expand our Services at any time, provided that any material terms for a purchased Service will be communicated before or at the time of purchase.

Consultations, coaching sessions, workshops, calls, and other scheduled Services may be booked through our designated online scheduling software, website platform, or other secure third-party tools. All bookings are subject to availability and the specific guidelines, intake requirements, payment terms, cancellation terms, and delivery details outlined during scheduling, checkout, onboarding, or other written communications.

6. CLIENT MATERIALS & PERMISSION TO USE SUBMITTED CONTENT

If you submit resumes, LinkedIn (and/or other social media) profile content, job descriptions, work histories, intake forms, business materials, goals, assessments, notes, documents, or other materials to us, you grant us permission to access, review, store, edit, comment on, adapt, and use those materials solely as reasonably necessary to provide the Services, manage our client relationship, comply with applicable law, and administer our business. You remain responsible for ensuring that you have the right to share any materials you provide to us.

7. PROFESSIONAL OUTCOME DISCLAIMER & ACCOUNTABILITY

A. Professional Outcome

We believe in a human-centered, relationship-driven approach to professional growth. However, the ultimate success of our Services depends heavily on your active engagement, individual background, execution, and external market conditions.

  • No Guarantees: While we provide strategic advice, optimized tools, resume transformations, and professional blueprints, we do not guarantee specific outcomes. We cannot promise or guarantee job placements, salary increases, promotions, career advancement, corporate hiring results, or employee retention rates.

  • Client Accountability: Coaching and advisory services require personal effort and accountability. You acknowledge that you are solely responsible for your own career or business decisions, actions, and results. Any reliance on the advice, guidance, or materials provided during our Services is at your own risk.

B. Business Consulting & Coaching Disclaimer (Not Legal, Psychological, or Medical Advice)

We provide business consulting, human resources advisory, and career coaching services. Our Services, communications, deliverables, templates, and workshops are intended for general professional development and organizational improvement and do not constitute legal advice, employment law advocacy, financial planning, tax guidance, or psychological therapy/mental health counseling. This is particularly critical if you discuss internal organizational disputes, employee terminations, internal workplace investigations, reasonable accommodations, harassment allegations, or other employment law matters with us. Any strategic HR templates or recommendations are provided as operational guidance and should be reviewed by a qualified labor and employment attorney before official implementation. If you require legal advice or are experiencing a severe personal crisis, you agree to seek counsel from a licensed attorney, qualified tax professional, or credentialed healthcare provider.

8. PROPRIETARY MATERIALS & LIMITED LICENSE

All materials shared during our coaching, discovery, and HR advisory sessions, including but not limited to proprietary worksheets, training tools, resume frameworks, strategic templates, guides, checklists, and website content (collectively, “Proprietary Materials”) are the exclusive intellectual property of the Company.

A. Standalone Digital Products and Product-Specific EULAs

If you purchase, access, download, or receive any standalone or bundled digital product, tool, tracker, template, worksheet, guide, checklist, recorded material, resource, or other licensed material from us, your use of those materials is governed by these Terms and any additional purchase, checkout, access, or written terms provided to you at or before the time of purchase, access, delivery, or download. Unless we expressly state otherwise in writing, all such materials are licensed to you for your personal, professional, or internal business use only and are not sold, assigned, or transferred to you. If these Terms directly conflict with specific written terms provided for a particular digital product or licensed material, the more specific written terms will control only for that product or material.

B. Limited License

We grant you an individual, limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Proprietary Materials solely for your personal career progression or your organization’s internal development.

C. Prohibited Uses

You may not copy, reproduce, distribute, resell, lease, publish, upload, or publicly display our Proprietary Materials to any third party, or use them to create competing consulting or coaching products, without our express, written prior consent.

D. User-Generated Content, Reviews, and Testimonials

If you provide us with a testimonial, review, LinkedIn (and/or other social media) recommendation, screenshot of success, or success story, you grant us a perpetual, worldwide, royalty-free, and non-exclusive license to use, reproduce, and display that content on our Website or marketing materials to highlight our client success. While this license is otherwise irrevocable, it is strictly subject to your right to request anonymization or removal at any time as detailed in our Privacy Policy. To protect your professional privacy, we will seek your written preference regarding attribution and will promptly remove, de-identify, or anonymize any sensitive identifying details (such as full names or specific employer names) before public display, or at any time upon your subsequent request.

9. PAYMENTS, BILLING, SUBSCRIPTIONS & THIRD-PARTY PROCESSORS

To facilitate seamless and secure transactions, we process payments through our website platform, which is hosted on Squarespace.

  • Third-Party Payment Gateways: All online checkouts, package purchases, and subscription payments are processed securely by our integrated third-party payment gateways (such as Stripe or PayPal).

  • Payment Terms: You agree to pay all fees associated with your selected Service package at the time of purchase or according to the agreed-upon payment plan.

  • No Storage of Credit Cards: We do not collect, access, or store your raw credit card numbers or banking data. All sensitive financial transaction data is encrypted and managed directly by the secure payment processors. By initiating a purchase, you agree to be bound by the terms, conditions, and privacy policies of those third-party processors.

  • Subscriptions, Memberships, Retainers, and Payment Plans: If we offer subscriptions, memberships, retainers, installment billing, cohort access, or payment plans, the applicable pricing, renewal terms, billing frequency, cancellation process, late-payment terms, and access rules will be disclosed at checkout, in an applicable proposal, or in a separate written agreement. You authorize us and our third-party processors to charge the payment method you provide according to those terms. We may suspend or terminate access to Services, materials, or accounts if a payment fails, is reversed, remains unpaid, or is otherwise not completed when due.

  • Chargebacks and Billing Disputes: If you believe there is an error with a charge, you agree to contact us first at connect@groundedtalentadvisors.com so we can attempt to resolve the issue in good faith. We reserve the right to suspend or terminate Services, revoke access to materials, and pursue amounts owed if a chargeback, payment reversal, or payment dispute is initiated improperly or in violation of these Terms.

10. CANCELLATIONS, RESCHEDULING & REFUND POLICY

Because coaching and advisory services require dedicated time blocks, we enforce a strict scheduling and refund policy to respect the calendars of both our advisors and our clients. All cancellation, rescheduling, and refund requests must be submitted in writing to connect@groundedtalentadvisors.com, unless another written process is provided at the time of booking or purchase.

  • Coaching Cancellations & Rescheduling: You must provide at least twenty-four (24) hours’ advance written notice if you need to cancel or reschedule a scheduled 1-on-1 coaching session, Grounded Guidance session, Rapid Response Call, consultation, workshop, or other scheduled Service. Written notice must be sent to connect@groundedtalentadvisors.com or submitted through any cancellation or rescheduling link provided in your scheduling confirmation email. If you fail to provide at least twenty-four (24) hours’ advance written notice or fail to attend a scheduled session (“no-show”), the session will be considered forfeited and will not be refunded or rescheduled, except as expressly agreed in writing by the Company.

  • Refund Policy - For Resume & Optimization Packages: Due to the highly customized nature of professional writing and document optimization services, all sales are final once drafting work has commenced.

  • Refund Policy - For Coaching Packages: If you decide to cancel a multi-session coaching agreement before it begins, you may request a refund, subject to a reasonable administrative fee. Once the onboarding material has been delivered or the first session has been completed, fees are generally non-refundable, except as expressly agreed upon in writing or as mandated by local consumer laws.

  • Digital Products and Downloadable Materials: Due to the immediate-access nature of e-books/e-guides, templates, trackers, worksheets, digital downloads, recorded materials, and other electronic products, all sales of digital products are final and non-refundable once purchased, accessed, downloaded, delivered, or made available to you, except where a refund is expressly required by applicable law or agreed in writing by the Company.

11. COMMUNICATIONS & RESPONSE TIMES

Unless otherwise stated in a purchased package, proposal, or written agreement, email is the primary channel for administrative, scheduling, billing, and support communications. We strive to respond to client communications in a reasonable timeframe, but we do not guarantee immediate, same-day, weekend, holiday, or emergency responses unless expressly included in a specific Service. You are responsible for monitoring the email address you provide and for ensuring our communications are not blocked by spam, security, or filtering settings.

12. THIRD-PARTY PLATFORMS, TOOLS & LINKS

Our Website and Services may rely on or link to third-party platforms, tools, websites, processors, software, integrations, or communication services, including but not limited to website hosting, scheduling tools, payment processors, email platforms, Google Meet, Microsoft Teams, analytics tools, and downloadable-product systems. We do not control and are not responsible for the availability, performance, security, privacy practices, terms, content, outages, errors, or failures of any third-party platform or service. Your use of third-party tools may be subject to their separate terms and privacy policies.

13. PRIVACY POLICY

Your use of the Website and Services is also governed by our Privacy Policy, which describes how we collect, use, disclose, store, and protect personal information. By using the Website or Services, you acknowledge that you have reviewed and agree to the Privacy Policy as incorporated into these Terms. Click here to view the Privacy Policy.

14. WEBSITE USE RESTRICTIONS

You agree not to misuse the Website, Services, or related systems. Prohibited conduct includes, without limitation, attempting to gain unauthorized access to systems or accounts, interfering with Website operations, introducing viruses or malicious code, scraping or harvesting content or data without permission, impersonating another person or entity, misrepresenting your identity or authority, using the Website for unlawful purposes, infringing intellectual property rights, or engaging in abusive, harassing, threatening, discriminatory, or disruptive behavior.

15. CLIENT CONFIDENTIALITY & VIRTUAL SESSIONS

We hold our professional relationships to a high standard of trust and privacy. Our 1-on-1 coaching, consulting, advisory, and group sessions are conducted virtually using Google Meet, Microsoft Teams, or another secure virtual meeting platform, depending on client preference, availability, connection quality, or business needs.

  • Confidentiality: Any personal background, career goals, sensitive business challenges, strategic discussions, or professional history shared during your coaching and advisory sessions will be treated as confidential. We do not share, distribute, or disclose any proprietary, personal, or professional details to third parties without your explicit written consent, except where required by law.

  • Virtual Session & Recording Protocol: To foster a safe, open, and trusting environment, we do not record or store audio or video of sessions as a standard practice. If a specific educational, tactical, or advisory session is recorded for your convenience or training purposes, it will only be done with your explicit, prior written consent. Any such authorized recordings will be shared securely only with you, stored within the applicable secure business environment, and deleted in accordance with our Privacy Policy once their agreed-upon purpose has been served. You agree not to record, copy, capture, or distribute any portion of a virtual session or meeting without our express written consent.

  • Group and Cohort Settings: If you participate in group coaching programs, peer masterminds, workshops, or organizational cohort sessions, you may hear or receive personal, professional, or business-sensitive information from other participants. You agree to keep all participant-shared information confidential and not disclose or share it outside the group without the explicit written permission of the person who shared it. While we hold all participants to this confidentiality standard, we cannot control the actions of third-party participants, and you agree that we are not liable for unauthorized disclosures made by other program participants outside of our direct control.

16. RESPONSIBLE USE OF ARTIFICIAL INTELLIGENCE (AI) TOOLS

The Company uses modern tools to support efficient, high-quality, and personalized client deliverables. To deliver highly efficient and optimized deliverables, we may utilize advanced, professional artificial intelligence (AI) tools to assist with document formatting, market research, industry keyword analysis, and initial resume or LinkedIn profile drafting.

  • Human Oversight Guarantee: We maintain a non-negotiable policy of human oversight. AI is used solely as an efficiency tool and supplemental aid. Every final client deliverable (including resumes, cover letters, strategic blueprints, and consulting deliverables) is thoroughly reviewed, refined, and validated by our credentialed, human advisors to ensure personalized quality and accuracy before it is delivered to you. AI never replaces our professional expertise or customized strategy.

  • Confidentiality & Data Protection: To protect your privacy, we do not enter Sensitive Personal Information (SPI) or proprietary organizational strategies into any AI platform under any circumstances. When AI-assisted tools are used for document formatting or keyword optimization, we use only vetted, enterprise-grade platforms that are contractually restricted from using client content to train external, public, or consumer-facing models. We never enter client materials into public, free, or consumer-tier AI tools.

17. NO EMPLOYMENT, AGENCY, FIDUCIARY, LEGAL, MEDICAL, OR THERAPEUTIC RELATIONSHIP

Nothing in these Terms or in the provision of Services creates an employer, employee, recruiter-of-record, staffing agency, partnership, joint venture, fiduciary, attorney-client, therapist-client, medical provider-patient, tax advisor-client, or other professional relationship beyond the independent service relationship expressly described in these Terms or in a separate written agreement signed by the parties.

18. TERMINATION OF SERVICES & DATA DELETION RIGHTS

We reserve the right, in our sole discretion, to suspend, limit, or terminate your access to our Website or Services at any time, without prior notice, if we believe you are in breach of these Terms, engaging in abusive behavior, or violating our intellectual property rights.

  • Right to Manage and Delete Data: We reserve the right, in our sole discretion, to secure, keep, or delete any client-submitted data, intake forms, work histories, or digital records stored in our systems, subject to our compliance with applicable data retention laws.

19. CHANGES TO THESE TERMS

We may update, revise, or replace these Terms from time to time to reflect changes in our Services, business operations, legal requirements, or client experience. Updated Terms may be posted on the Website or otherwise provided to you. Your continued use of the Website or Services after revised Terms are posted or communicated constitutes your acceptance of the updated Terms, unless a separate written agreement states otherwise.

20. FORCE MAJEURE

We are not liable for any delay, interruption, failure to perform, or inability to provide Services caused by events beyond our reasonable control, including but not limited to illness, emergencies, acts of God, natural disasters, labor disruptions, power outages, internet or telecommunications failures, cyber incidents, government actions, platform outages, payment processor disruptions, or other circumstances outside our reasonable control.

21. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Grounded Talent Advisors, The Full Cup Enterprise LLC, and their owners, officers, employees, contractors, partners, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms, misuse of the Website or Services, violation of law, infringement of third-party rights, unauthorized use or disclosure of Proprietary Materials, or materials, information, or content you submit to us.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall the Company, its owners, partners, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages including, without limitation, loss of profits, loss of opportunities, loss of employment, data loss, business interruption, or other intangible losses arising out of or in connection with:

  • Your use of, or inability to use, our Website or Services;

  • Any guidance, resume optimization, or coaching advice provided;

  • The secure storage, deletion, or accidental compromise of your client data;

  • Technical interruptions or security breaches involving third-party web hosts or payment processors.

Our total liability to you for any claim arising from or relating to this Agreement or our Services shall not exceed the total amount actually paid by you to the Company during the three (3) months immediately preceding the event giving rise to liability.

23. INFORMAL DISPUTE RESOLUTION

Before filing any legal action arising out of or relating to these Terms, the Website, or the Services, you agree to first provide written notice of the dispute to connect@groundedtalentadvisors.com and allow us a reasonable opportunity to resolve the matter informally and in good faith. This informal resolution process does not prevent either party from seeking urgent equitable relief where legally appropriate.

24. GOVERNING LAW & JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of North Carolina, United States of America, without giving effect to any choice of law or conflict of law principles. You agree that any legal action or proceeding arising out of these Terms, the Website, or the Services shall be brought exclusively in the state or federal courts located in or serving Johnston County, North Carolina, unless applicable law requires otherwise.

25. SEVERABILITY, WAIVER & ENTIRE AGREEMENT

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms, together with the Privacy Policy and any applicable written proposal, checkout terms, service description, or separate signed agreement, constitute the entire agreement between you and the Company regarding the Website and Services and supersede any prior or contemporaneous understandings on the same subject matter.

26. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

Grounded Talent Advisors
The Full Cup Enterprise LLC
Email: connect@groundedtalentadvisors.com
Phone: 919-228-8538
Website: www.groundedtalentadvisors.com